الشحن

Shipping Policy

Thank you for shopping with us! We want to ensure your jewellery arrives safely and on time. Please read our shipping policy carefully before placing your order.

Where We Ship

We currently ship to all addresses within the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Shipping Rates

We offer free shipping on all orders across the UAE — no minimum spend required.

Processing Time

All orders are processed within 1–2 business days. Orders placed on weekends or UAE public holidays will be processed on the next available business day.

Please note that processing time is separate from delivery time.

Delivery Time

Once your order has been processed and dispatched, please allow 3–5 business days for delivery.

Estimated delivery window: 435 business days from the date of order.

Delivery timelines are estimates and may vary during peak seasons, public holidays, or due to circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your delivery status through our shipping partner's website.

If you do not receive a tracking email within 2 business days of placing your order, please check your spam folder or contact us.

Packaging

Every piece of jewellery is carefully packaged to ensure it arrives in perfect condition. Orders are dispatched in secure, branded packaging suitable for gifting.

Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, our courier may attempt redelivery or leave a notification for collection. We are not responsible for delays caused by incorrect shipping information provided at checkout.

Please ensure your delivery address and contact number are accurate before placing your order.